Hajjee - Terms and Conditions

TERMS AND CONDITIONS

Welcome to Hajjee.com! These terms and conditions ("Terms") govern your use of the Hajjee.com website, mobile application, and other related services (collectively, the "Platform"). By using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Platform

Use of the Platform

You may use the Platform to search for, book, and pay for travel packages from third-party travel agents who participate in the Platform's escrow services. The Platform is intended for use by individuals who are at least 18 years old.

User Accounts

In order to use certain features of the Platform, you may be required to create a user account. You agree to provide accurate and complete information when creating a user account and to update such information as necessary. You are responsible for maintaining the confidentiality of your user account login credentials.

Travel Packages

The travel packages offered on the Platform are provided by third-party travel agents, and not by the Platform. The Platform is not responsible for the quality or safety of the travel packages or for any representations or warranties made by the travel agents.

Escrow Services

The Platform provides escrow services for travel packages booked through the Platform. The escrow services are intended to provide added security and peace of mind to travelers and travel agents. The escrow services are subject to the terms and conditions set forth in the separate Escrow Services Agreement.

Refunds and Cancellations

The Company will act as an intermediary in the refund and cancellation process and will only release payment in accordance with the terms set forth in the applicable refund and cancellation policy. In the event that a refund is due to a traveler, the Platform will process the refund through the escrow services.

Prohibited Activities

You agree not to use the Platform for any illegal or unauthorized purpose. You also agree not to engage in any activity that could damage, disable, overburden, or impair the Platform, or interfere with any other party's use and enjoyment of the Platform.

Intellectual Property

The Platform and its content are protected by copyright, trademark, and other laws. You agree not to copy, modify, distribute, sell, or lease any part of the Platform or its content, except as expressly authorized by the Platform.

Termination

The Platform may terminate your access to the Platform at any time, with or without cause. Upon termination, your user account and all associated information will be deleted.

Disclaimer of Warranties

The Platform is provided "as is" and without warranty of any kind. The Platform disclaims all warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Privacy Policy:

User shall also refer to Hajjee.com Privacy Policy available on Hajjee.com website which governs use of the Website. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by Hajjee.com and its affiliates in accordance with the terms of the Privacy Policy.

Cancellation Policy: Applicable only booking with Hajjee Protect.

  1. Travelers may submit cancellation requests for their bookings through Email to Hajjee.com(info@hajjee.com) or by contacting our customer support team directly. Please provide your booking details, including the booking ID, traveler name, and package details, when requesting a cancellation.
  2. Cancellation fees may apply, depending on the terms of the travel package.
  3. If a traveler cancels a trip before visa process, Hajjee.com will refund the full package amount to the traveler.
  4. If the trip is canceled after visa approval/process but before air ticket confirmation, a sum of Rs.10000 plus additional amount of Visa fee will be forfeited.
  5. If the cancellation is made after air ticket confirmation, no refund will be provided.

Refund Policy:Applicable only booking with Hajjee Protect.

  1. Travelers may submit refund requests for their bookings through Email to Hajjee.com(info@hajjee.com) or by contacting our customer support team directly. Please provide your booking details, including the booking ID, traveler name, and package details, when requesting a refund.
  2. Cancellation fees may apply, depending on the terms of the travel package.
  3. In the event that a traveler is not able to obtain a visa or faces any other issue related to travel, Hajjee.com will work with the agent to provide a suitable alternative or a full refund of the package amount. The refund will be processed within 7-10 business days from the date of cancellation.
  4. Dispute Resolution: In case of any dispute or disagreement between the agent and the traveler, Hajjee.com will act as an intermediary to resolve the issue. We encourage both parties to communicate with each other and seek a mutually beneficial solution. If the issue cannot be resolved, Hajjee.com will take any other action as deemed appropriate to resolve the issue.
  5. Governing Law and Jurisdiction: These terms and conditions are governed by and interpreted in accordance with the laws of India. Any dispute arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of India.

Force Majeure:

  • In exceptional circumstances, such as natural disasters, government advisories, or other unforeseen events beyond the control of the traveler, the travel agent, or Hajjee.com, we may waive or adjust cancellation fees at our discretion. We will make every effort to accommodate such situations and work towards a satisfactory resolution for all parties involved or refund the booking amount as per the Cancellation and Refund policies

    • Terms for Escrow Services:

  • Escrow Services: Hajjee.com provides an escrow service for secure payment transactions. Travelers booking packages through "Book with Hajjee Protect" will be required to transfer the total package amount to the dedicated escrow account created with with RBI licenced Bank.

    • Terms for Hajjee Protect:

    • Hajjee Protect: Hajjee.com provides a package and payment protection feature-Hajjee Protect, which covers your visa, air tickets, food and accomodation in the event, your travel agents stops communicating or abondons you in the mid of trip when you have booked with Hajjee Protect on the platform Hajjee.com.
    • Visa- Assisting and arranging you with Visa, if visa is not done by your travel agent.
    • Air Tickets-Arranging air tickets for the same travel date booked or +/- 1/2 days depending on the availability, if the air tickets are not confirmed/booked by your travel agent.
    • Food Accomodation-Arranging Food and accommodation similar to the package booked, if your travel agent has not done.
    • Reimbursing your money- if you do not want to continue your trip.
    • In the event that the package is not successfully completed, the funds will be released to the appropriate party based on the cancellation and refund policies.

    Secure Payment Process with Hajjee Protect:

    At Hajjee.com, we prioritize the security and transparency of your transactions. When you choose to book your pilgrimage package using Hajjee Protect, we ensure a seamless and secure payment process through our dedicated escrow account created with with RBI licenced Bank. Here's how it works:

    • 1. Dedicated Escrow Account: Upon confirming your booking with Hajjee Protect, we create a dedicated escrow account with a trusted financial institution licensed by the RBI (Reserve Bank of India). This account is solely designated for holding funds related to your booking.
    • 2. Payment Transfer: To initiate the payment process, you will receive instructions to transfer the required amount directly to the dedicated escrow account. This transfer is exclusively facilitated through net banking, ensuring a secure and traceable transaction.
    • 3. Verification and Confirmation: Once the payment is successfully transferred to the escrow account, our team verifies the transaction and confirms the receipt of funds. This verification process ensures that your payment is securely held until the required services are confirmed.
    • 4. Escrow Protection: Your funds remain securely held in the escrow account until specific milestones in the booking process are met, such as visa confirmation or ticket issuance or until the cancellation and refund policies are invoked.. This escrow protection mechanism safeguards your payment and provides peace of mind throughout your pilgrimage journey.
    • 5. Release of Funds: Upon meeting the necessary requirements and milestones, such as visa confirmation or ticket issuance, the funds are released from the dedicated escrow account to the respective service providers, ensuring a smooth and timely completion of your booking.

    Limitation of Liability:

  • Hajjee.com is not responsible for any losses or damages incurred as a result of the use of our platform or services. We are not liable for any direct, indirect, or consequential damages, including lost profits, arising from the use of the platform or services. In no event shall our liability exceed the amount of the package price paid by the traveler.
  • Hajjee.com is not responsible and holds any liability for the standard, quality of services and the availability of any of the services listed as or provided by the respective travel Agents.
  • Traveller/User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. Hajjee.com, therefore, cannot be held liable in case if the information provided by the Travel Agent is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.

    • Payments Liability :

      At Hajjee.com, transparency and security are our top priorities. We would like to draw your attention to our payment liability policy to ensure a clear understanding of our obligations and responsibilities regarding payment transactions.

    • Unless payment is successfully deposited into the designated escrow account managed by Hajjee.com, we cannot assume liability for any payments made directly to travel agents or service providers. It is imperative to adhere to our payment process, which involves transferring funds to the dedicated escrow account created for your booking.
    • The purpose of utilizing the escrow account is to provide a secure and trustworthy payment mechanism that safeguards your funds until the required services are confirmed. By following this process, you benefit from enhanced security, transparency, and peace of mind throughout your pilgrimage journey.
    • We strongly advise against making direct payments to travel agents or service providers outside of our designated payment process. Doing so may expose you to risks, such as fraud or disputes, for which Hajjee.com cannot assume responsibility.

    Travellers duty :

    At Hajjee.com, we prioritize transparency, security, and excellence in facilitating your pilgrimage journey. As a traveler utilizing our platform, your cooperation and adherence to certain responsibilities are crucial to ensuring a smooth and fulfilling experience. Here's what we expect from you:

    • Accurate Information: Provide accurate and up-to-date information during the booking process, including personal details, travel preferences, and any special requirements.
    • Compliance with Terms: Familiarize yourself with our terms and conditions, and adhere to them throughout your interaction with Hajjee.com, including the booking process and communication with agents.
    • Timely Communication: Respond promptly to communication from Hajjee.com and our affiliated travel agents to facilitate efficient coordination and planning of your pilgrimage.
    • Payment Obligations: Fulfill your payment obligations promptly and accurately according to the agreed-upon terms and schedule, ensuring timely processing and confirmation of your booking.
    • Feedback and Reviews: Provide constructive feedback and reviews based on your experience with Hajjee.com and the services provided by our partner agents, helping us maintain quality standards and improve our services.
    • Safety and Security: Prioritize your safety and security throughout your pilgrimage journey, including following local regulations, adhering to safety guidelines, and taking necessary precautions.
    • Respectful Conduct: Interact with our team and affiliated agents with respect, professionalism, and courtesy, fostering a positive and collaborative environment for all stakeholders.

    By fulfilling these duties diligently, you contribute to the overall success and effectiveness of the pilgrimage experience facilitated by Hajjee.com. We thank you for your cooperation and look forward to serving you on your sacred journey.

    For any inquiries or assistance, please don't hesitate to contact our dedicated support team.

    Security Advisory: Protect Yourself Against Fraudalent Activities.

    At Hajjee.com, your security and privacy are our top priorities. We are committed to ensuring a safe and trustworthy experience for all our users. Unfortunately, there have been reports of fraudulent activities such as fake calls, phishing attempts, spamming, and other malicious schemes targeting individuals in the pilgrimage community.

    To safeguard yourself against these threats, we urge you to take the following precautions:

    • Be Vigilant: Stay alert and cautious of unexpected communications, especially unsolicited calls, emails, or messages requesting personal or financial information.
    • Verify Sources: Always verify the authenticity of any communication claiming to be from Hajjee.com or our affiliated partners/Travel Agents. Do not hesitate to contact us directly if you have any doubts or concerns.
    • Protect Personal Information: Never share sensitive personal or financial information, such as passwords, credit card details, or identification documents, in response to unsolicited requests.
    • Use Secure Channels: Ensure that you communicate and transact only through secure channels provided by Hajjee.com, such as our official website or mobile app. Avoid clicking on suspicious links or downloading attachments from unknown sources.
    • Report Suspicious Activities: If you encounter any suspicious or fraudulent activities related to Hajjee.com, please report them immediately to our dedicated customer support team. Your prompt action can help prevent further harm to our community.
    • Stay Informed: Stay informed about the latest security threats and best practices for online safety. Regularly review security advisories and updates provided by [Your Company/Platform Name].

    Right to Refusal by Hajjee.com

    At Hajjee.com, your safety and satisfaction are our utmost priorities. In line with our commitment to ensuring a secure and reliable booking experience, we reserve the right to refuse services under certain circumstances, including but not limited to non-payment and other related concerns.

    • 1. Non-Payment: In cases where payment for a booked package is not completed within the specified timeframe or according to the agreed-upon terms, Hajjee.com reserves the right to refuse further services until payment is successfully processed.
    • 2. Breach of Terms: Any breach of our terms and conditions by travelers, including but not limited to fraudulent activities, misrepresentation of information, or violation of ethical standards, may result in the refusal of services by Hajjee.com.
    • 3. Safety and Compliance: Hajjee.com prioritizes compliance with government regulations, health and safety protocols, and ethical standards. Therefore, we reserve the right to refuse services if providing them would compromise the safety, security, or well-being of our customers or violate legal or ethical requirements.

      • While we strive to facilitate seamless and enjoyable pilgrimage experiences for all our customers, it is essential to uphold these standards to ensure the integrity and trustworthiness of our platform.

    Right to Refusal of Services by Service Provider

    At Hajjee.com, your safety and well-being are of paramount importance to us. As part of our commitment to ensuring public safety and adhering to government regulations, our affiliated travel agents reserve the right to refuse services under certain circumstances, including but not limited to public safety concerns, government notifications, and outbreaks of infectious diseases.

    We understand that unforeseen events or circumstances beyond our control may arise, necessitating swift and decisive action to protect the health and safety of our customers and the community at large. Therefore, we kindly ask for your cooperation and understanding in the event that a travel agent needs to refuse services due to such circumstances.

    • 1. Public Safety Concerns: Instances where travel to a particular destination poses a significant risk to public safety, such as natural disasters, civil unrest, or security threats.
    • 2. Government Notifications: Compliance with government directives, advisories, or regulations that restrict or prohibit travel to certain destinations or impose health and safety protocols.
    • 3. Infectious Diseases: Outbreaks of infectious diseases or pandemics that pose a risk to public health and require stringent measures to prevent the spread of the disease.

      • While we strive to provide uninterrupted and seamless travel experiences, the safety and well-being of our customers and staff are our top priorities. Therefore, we appreciate your understanding and cooperation in respecting the right to refusal of services when necessary.

    Governing Law and Dispute Resolution

    These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

    Changes to the Terms

    The Platform reserves the right to modify these Terms at any time, with or without notice. Your continued use of the Platform after such modifications will constitute your acceptance of the modified Terms.

    If you have any questions or concerns about these Terms, please contact us at info@hajjee.com