Secure Payment Process with Hajjee Protect:

At Hajjee.com, we prioritize the security and transparency of your transactions. When you choose to book your pilgrimage package using Hajjee Protect, we ensure a seamless and secure payment process through our dedicated escrow account created with with RBI licenced Bank. Here's how it works:

• 1. Dedicated Escrow Account: Upon confirming your booking with Hajjee Protect, we create a dedicated escrow account with a trusted financial institution licensed by the RBI (Reserve Bank of India). This account is solely designated for holding funds related to your booking.
• 2. Payment Transfer: To initiate the payment process, you will receive instructions to transfer the required amount directly to the dedicated escrow account. This transfer is exclusively facilitated through net banking, ensuring a secure and traceable transaction.
• 3. Verification and Confirmation: Once the payment is successfully transferred to the escrow account, our team verifies the transaction and confirms the receipt of funds. This verification process ensures that your payment is securely held until the required services are confirmed.
• 4. Escrow Protection: Your funds remain securely held in the escrow account until specific milestones in the booking process are met, such as visa confirmation or ticket issuance or until the cancellation and refund policies are invoked.. This escrow protection mechanism safeguards your payment and provides peace of mind throughout your pilgrimage journey.
• 5. Release of Funds: Upon meeting the necessary requirements and milestones, such as visa confirmation or ticket issuance, Hajjee Escrow releases the funds from the dedicated escrow account to the respective service providers, ensuring a smooth and timely completion of your booking.

Cancellation Policy: Applicable only booking with Hajjee Protect.

1. Travelers may submit cancellation requests for their bookings through Email to Hajjee.com(info@hajjee.com) or by contacting our customer support team directly. Please provide your booking details, including the booking ID, traveler name, and package details, when requesting a cancellation.
2. Cancellation fees may apply, depending on the terms of the travel package.
3. If a traveler cancels a trip before visa process, Hajjee.com will refund the full package amount to the traveler.
4. If the trip is canceled after visa approval/process but before air ticket confirmation, a sum of Rs.10000 plus additional amount of Visa fee will be forfeited.
5. If the cancellation is made after air ticket confirmation, no refund will be provided.

Refund Policy:Applicable only booking with Hajjee Protect.

1. Travelers may submit refund requests for their bookings through Email to Hajjee.com(info@hajjee.com) or by contacting our customer support team directly. Please provide your booking details, including the booking ID, traveler name, and package details, when requesting a refund.
2. Cancellation fees may apply, depending on the terms of the travel package.
3. In the event that a traveler is not able to obtain a visa or faces any other issue related to travel, Hajjee.com will work with the agent to provide a suitable alternative or a full refund of the package amount. The refund will be processed within 7-10 business days from the date of cancellation.
4. Dispute Resolution: In case of any dispute or disagreement between the agent and the traveler, Hajjee.com will act as an intermediary to resolve the issue. We encourage both parties to communicate with each other and seek a mutually beneficial solution. If the issue cannot be resolved, Hajjee.com will take any other action as deemed appropriate to resolve the issue.
5. Governing Law and Jurisdiction: These terms and conditions are governed by and interpreted in accordance with the laws of India. Any dispute arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of India.

Payments Liability :

At Hajjee.com, transparency and security are our top priorities. We would like to draw your attention to our payment liability policy to ensure a clear understanding of our obligations and responsibilities regarding payment transactions.

• Unless payment is successfully deposited into the designated escrow account managed by Hajjee.com, we cannot assume liability for any payments made directly to travel agents or service providers. It is imperative to adhere to our payment process, which involves transferring funds to the dedicated escrow account created for your booking.
• The purpose of utilizing the escrow account is to provide a secure and trustworthy payment mechanism that safeguards your funds until the required services are confirmed. By following this process, you benefit from enhanced security, transparency, and peace of mind throughout your pilgrimage journey.
• We strongly advise against making direct payments to travel agents or service providers outside of our designated payment process. Doing so may expose you to risks, such as fraud or disputes, for which Hajjee.com cannot assume responsibility.

Travellers duty :

At Hajjee.com, we prioritize transparency, security, and excellence in facilitating your pilgrimage journey. As a traveler utilizing our platform, your cooperation and adherence to certain responsibilities are crucial to ensuring a smooth and fulfilling experience. Here's what we expect from you:

• Accurate Information: Provide accurate and up-to-date information during the booking process, including personal details, travel preferences, and any special requirements.
• Compliance with Terms: Familiarize yourself with our terms and conditions, and adhere to them throughout your interaction with Hajjee.com, including the booking process and communication with agents.
• Timely Communication: Respond promptly to communication from Hajjee.com and our affiliated travel agents to facilitate efficient coordination and planning of your pilgrimage.
• Payment Obligations: Fulfill your payment obligations promptly and accurately according to the agreed-upon terms and schedule, ensuring timely processing and confirmation of your booking.
• Feedback and Reviews: Provide constructive feedback and reviews based on your experience with Hajjee.com and the services provided by our partner agents, helping us maintain quality standards and improve our services.
• Safety and Security: Prioritize your safety and security throughout your pilgrimage journey, including following local regulations, adhering to safety guidelines, and taking necessary precautions.
• Respectful Conduct: Interact with our team and affiliated agents with respect, professionalism, and courtesy, fostering a positive and collaborative environment for all stakeholders.

By fulfilling these duties diligently, you contribute to the overall success and effectiveness of the pilgrimage experience facilitated by Hajjee.com. We thank you for your cooperation and look forward to serving you on your sacred journey.

For any inquiries or assistance, please don't hesitate to contact our dedicated support team.

Modification of Terms and Conditions Hajjee.com reserves the right to modify these terms and conditions at any time. You should check these terms and conditions periodically for changes. Your continued use of the platform following the posting of any changes to these terms and conditions constitutes acceptance of those changes